Shipping policy
Processing Time
Orders are processed within 1–3 business days. Please note that custom orders may take longer.
Shipping Methods & Estimated Delivery
- Canada: 15–25 business days
- USA: 20–30 business days
- International: 25–35 business days
Shipping Fees
- Free shipping on orders over $150 CAD
- Standard shipping rates apply for orders under $150 CAD
Tracking
Once your order is shipped, a tracking number will be emailed to you. You can use it to monitor your shipment.
Customs & Duties
For international orders, customers are responsible for any customs duties, taxes, or fees applied by their country.
Shipping Delays
Delivery times may be affected by carrier delays, customs processing, holidays, or unforeseen events. We are not responsible for delays caused by the shipping carrier.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.